All orders will ship within 2 business days from date of order. Please choose desired route of shipping.
- Standard (ground) will typically take 10 business days from date of order. Shipping to P.O. Box may take longer.
- Rush shipping will arrive 3 business days from date of order.
Payment InformationVisa, MasterCard, American Express, Discover, Check, Money Order, or Debit Cards — Check, Money order, or Debit Card purchases must be prepaid in full (installment payments are not available for check, money order, or Debit Card payments) and should include S&H (if applicable) and sales tax for those with delivery addresses in California. Check or money orders should be sent to:
1130 Burnett Ave., Ste P
Concord, CA 94520
Order and Shipping Confirmation
After you make a purchase on our web site, you will receive an E-mail confirmation containing your order information within a few hours. All customers who provide an email address, whether orders are placed by phone or web, will receive an email shipping confirmation once their order is shipped.
Please contact customer service at 1-855-MyPurMist (1-855-697-8764) Monday-Friday during the hours of 8:30 am to 10:00 pm EST, to place orders outside the US, Canada or Mexico. Or email us at: firstname.lastname@example.org.
We do not provide return labels for any international orders.
WarrantyAt MyPurMistTM we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. You have nothing to lose in trying any MyPurMist product. We are happy to offer a 60-day, 100% money back guarantee on the MyPurMist device. MyPurMist also comes with a one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product. We recommend using MyPurFill Demineralized or distilled water only. Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty. If a warranty claim is valid, we will replace the product at no cost to the customer. We will pay for shipping to send the new product out and will also pay for shipping to get the defective unit back for testing*. Please contact us at TechSupport@MyPurMist.com for fastest service (emails responded to in 3 hours or less). Or call us at 1-866-925-6710 (calls returned within 1 business day).
If you are experiencing a premature red light, please be advised that your device may need to be reset. Please follow the reset steps as provided in the troubleshooting section here.
Return Information**As part of our Triple-Guarantee, if after using MyPurMist for at least 30 days and no more than 60 days, you are not 100% satisfied with your MyPurMist device, we will refund the full product price and pay the cost to ship it back to us. If you choose to return MyPurMist before you've used the unit for at least 30 days then we will still gladly refund your product price but the cost of postage is your responsibility. Simply email us at CustomerSupport@MyPurMist.com or call 1-855-697-8764 (1-855-MYPURMIST) and we will get you set up for a return.
Upon return, credit will be applied back to your original card, if purchased directly from MyPurMist.com or via phone.
Please note that MyPurMist does not permit the return of or offer refunds for:
- Products purchased from a third party. Immediate refund may be available by returning your MyPurMist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
- Any accessories that have been opened.
- MyPurMist devices purchased more than 60 days prior unless specific specials extended this period.
- Products returned without a valid itemized receipt.
- Shipping charges or return labels for accessories
If the product needs to be replaced due to a manufacturer's defect, please immediately contact our Warranty line directly by calling 1-866-925-6710 or emailing us at TechSupport@MyPurMist.com
Products returned without an RA (Return Authorization) number will not be accepted. The RA number must be obtained from Customer Service, if the customer is returning a package at his/her own cost without a return label provided by us. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. MyPurMist does not assume responsibility for lost or stolen product being returned for a refund without an RA number. Note: MyPurMist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to MyPurMist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
* Customers outside the 48 contiguous states of U.S. must return the malfunctioning device at their own cost and are responsible for the shipping cost of the replacement unit. MyPurMist is not responsible for duty and customs fees.
** Return shipping is only available to addresses in the 48 contiguous states of the U.S.