Delivery Policy

All orders are shipped within 2 business days from date of order. Please choose desired route of shipping.

  • Standard (ground) will typically take 10 business days from date of order. Shipping to P.O. Box may take longer.
  • Rush shipping should arrive within 3 business days from date of order.


Payment Information

You can pay by Visa, MasterCard, American Express, Discover, Check, Money Order, or Debit Cards. Check, Money order, or Debit Card purchases must be prepaid in full (installment payments or auto replenishment plans are not available with check, money order, or Debit Card payments). All payments in full should include S&H (if applicable) and sales tax for those with delivery addresses in California. Check or money orders should be sent to:

mypurmist®
1130 Burnett Avenue, Suite P
Concord, CA 94520

Order and Shipping Confirmation

After you make a purchase on our web site, you will receive an E-mail confirmation containing your order information within a few hours. All customers, who provide an email address, whether orders are placed by phone or web, will receive an email shipping confirmation once their order is shipped.


International orders

Please contact customer service at 1-855-MYPURMIST (1-855-697-8764) Monday-Friday during the hours of 8:00 am to 8:00 pm EST and Saturday during the hours of 9:00 am to 5:30 pm EST, to place orders outside the US, Canada or Mexico. Or email us at: care@mypurmist.com.
Shipping charges will apply and we do not provide return labels for any international orders.


Triple Guarantee (100% Risk Free Returns)*

You have nothing to lose in trying any mypurmist® device. We are happy to offer a 60-day, 100% money back guarantee on any mypurmist device. mypurmist also comes with a standard one-year warranty (see Warranty).

If after using mypurmist for at least 30 days and no more than 60 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price, and provide a return label for you to ship it back to us at no cost to you.

Simply email us at customersupport@mypurmist.com or call 1-855-697-8764 (1-855-MYPURMIST) and we will set you up for a return and provide an RA number.

If you choose to return mypurmist before you've used the unit for at least 30 days then we will still gladly refund your full purchase price but the cost of return shipping is your responsibility. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number. Triple Guarantee ONLY applies to purchases made directly through mypurmist (either on mypurmist.com or via phone from mypurmist) and for any mypurmist device. Upon return, credit will be applied back to your original card.


Please note that mypurmist does not permit the return of or offer refunds for:

  • Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
  • Any accessories that have been opened.
  • mypurmist devices purchased more than 60 days prior unless specific specials extended this period.
  • Products returned without a valid itemized receipt.
  • Shipping charges or return labels for accessories.


Warranty

At mypurmist we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications.

Any mypurmist device comes with a standard one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product.

Register and upgrade to two-year warranty
NOTE: Applies ONLY to mypurmist free cordless ultrapure! Register your mypurmist free cordless ultrapure device and automatically get upgraded to a two-year warranty. To register use the mypurmist app or visit www.mypurmist.com/register.

We recommend using mypurmist ultrapure sterile water available in a box of 20 refills good for 40 sessions. Every mypurmist ultrapure sterile water refill is packaged in a sealed container guaranteeing superior, long-term performance of your device, while providing convenience and portability. mypurmist ultrapure sterile water refills are required for mypurmist free cordless ultrapure device to not void the warranty. This also provides pure warm therapeutic mist — free from allergens, germs, irritants, and pollutants.

With mypurmist handheld (plug-in), you can use distilled water that can be purchased at any local store and still maintain the warranty. This will still provide you germ free mist.

Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty.

If a warranty claim is valid, we will replace the product at no cost to you. We will pay for shipping to get the defective unit back for testing** and will also pay for shipping to send the device back to you after repair or with a new replacement as appropriate.

Please contact us at TechSupport@mypurmist.com for fastest service (emails responded to in 3 hours or less). Or call us at 1-866-925-6710 (calls returned within 1 business day).

Before contacting us please always first refer to the troubleshooting section here.


Return Information**

As part of our Triple-Guarantee, If after using mypurmist for at least 30 days and no more than 60 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price, and provide a return label for you to ship it back to us at no cost to you. If you choose to return mypurmist before you've used the unit for at least 30 days then we will still gladly refund your full purchase price, but the cost of return shipping is your responsibility. Simply email us at CustomerSupport@mypurmist.com or call 1-855-697-8764 (1-855-MYPURMIST) and we will get you set up for a return and provide an RA number.

Upon return, credit will be applied back to your original card, if purchased directly from mypurmist.com or via phone.


Please note that mypurmist does not permit the return of or offer refunds for:

  • Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
  • Any accessories that have been opened.
  • mypurmist devices purchased more than 60 days prior unless specific specials extended this period.
  • Products returned without a valid itemized receipt.
  • Shipping charges or return labels for accessories.

If the product needs to be replaced due to a manufacturer's defect, please immediately contact our Warranty line directly by calling 1-866-925-6710 or emailing us at TechSupport@mypurmist.com.

Products returned without an RA (Return Authorization) number will not be accepted. The RA number must be obtained from Customer Service, if the customer is returning a package at his/her own cost without a return label provided by us. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number. Note: mypurmist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to mypurmist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


* Only available to addresses in the 48 contiguous states of the U.S.
** Customers outside the 48 contiguous states of U.S. must return the malfunctioning device at their own cost and are responsible for the shipping cost of the replacement unit. mypurmist is not responsible for duty and customs fees.