Frequently Asked Questions

Filter by product

Common Questions

mypurmist® reinvents steam therapy utilizing breakthrough patented Capillary Force Vaporizer (CFV) hospital technology*. mypurmist provides instant, targeted, and directed 100% humidity right where and when you need it and nowhere else, providing superb relief from inflammation and congestion caused by allergies, sinus infections, the common cold, and flu. Steam is a doctor recommended natural decongestant used by millions and mypurmist is the world's most advanced steam inhaler making steam delivery effective, safe, and easy. mypurmist is 100% natural drug-free solution to all your sinus and upper respiratory symptoms. mypurmist sets a new standard for effectiveness, safety, purity, convenience, and ease of use. mypurmist provides instant fine mist that penetrates deep into your sinuses, nose, and throat effectively washing away irritants and allergens.

There are two mypurmist products available - mypurmist free, which is a cordless ultrapure steam inhaler and mypurmist handheld (plug-in).

*CFV technology as used in FDA-cleared PARI Hydrate Omni humidifiers for hospital ventilator therapy.

Steam has been used for decades to provide therapeutic benefits to the upper respiratory system. Steam inhalation is a natural and effective treatment for respiratory conditions and is highly recommended for treatment of the common cold, sinusitis, allergies and laryngitis. Steam relieves inflammation and congestion of upper respiratory mucous membranes, it moistens dry nasal passages, thins and loosens mucus for easier elimination and helps clear congestion. Inhaling steam also helps to relax muscles, thereby relieving coughing. mypurmist is the world's most advanced steam inhaler making steam delivery effective, safe, and easy. mypurmist has harnessed and maximized the therapeutic power of steam in a simple handheld device that is easy to use. 

Steam from mypurmist is instant so you don't have to wait. It provides instant fine therapeutic mist that penetrates deep into your sinuses, nose, and throat for superb relief. This provides direct and maximum humidity where you need it (and nowhere else). Additionally, mypurmist has temperature controls that allow you to decide how warm you want your mist to be. The temperature range of mypurmist is a comfortable 100-115F, which will not burn you even at the highest setting. Even though the instant fine mist may not be very visible to the naked eye, the best way to see that there is enough steam is to turn on mypurmist with the mask on and see the mask clouding up within a few seconds.

When mypurmist is purchased directly from mypurmist®, the only official manufacturers of mypurmist products, either on the website or by phone, you can check the status of your shipment by going to www.customerstatus.com and providing your order information. If you do not have an access to the Internet or a computer, you can also call our Customer Service line at 1-855-MYPURMIST (1-855-697-8764) Mon-Fri 8am-8pm EST and Sat 9:30am-5:30pm EST (calls returned within 1 business day) and one of the Customer Representatives will be able to help you.

You can use mypurmist ultrapure sterile water refills even in mypurmist handheld (plug-in). However, you may also use distilled water.

Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty.

*Please be aware that some brands of water may have misleading labels on the packaging. Bottles with "made out of vapor distilled water" or "vapor distilled water and electrolytes for taste" may not contain distilled water made for use with small appliances. For example, Glaceau Smartwater has been purified; however, electrolytes and minerals were added to enhance its taste, which makes it unusable with mypurmist. Please read the label and make sure that you DO NOT see any of the following: Calcium Chloride, Magnesium Chloride, Potassium Bicarborate, Electrolyte Sources (Electrolytes added for taste) or any other minerals.

Resources

Devices with serial number starting with MPM

Click here to download the mypurmist handheld (plug-in) User Manual. (PDF)

 

Devices with serial number starting with 2MPM or 3MPM

Click here to download the mypurmist handheld (plug-in) User Manual. (PDF)

mypurmist ScentPad

mypurmist ScentPad should fit snugly on your mypurmist device. On mypurmist handheld (plug-in) steam inhaler, the ScentPad is inserted into the air holes on the back of the device - insert the top pins first on the device and then firmly insert the bottom pins. On mypurmist free cordless ultrapure steam inhaler, the ScentPad is inserted in the air holes under the mask and should fit snugly very easily.

If you do not see oil leaving the reservoir after pressing the blister a couple of times, then press all corners on the reservoir to make sure the blister is properly pierced. The natural Eucalyptus and Peppermint essential oil will release soothing aromatic vapors for non-medicated comfort and a peaceful night's rest.

One reservoir may be used multiple times in the course of a day. As the oil evaporates, the aroma will become more faint toward the end of the day.

mypurmist ScentPad uses 100% Beta Carotene to give the essential oil the deep yellow color. Beta Carotine is a strongly colored red-orange pigment abundant in plants and fruits. It is the substance in carrots, pumpkins, and sweet potatoes that colors them orange.

Currently we have a Eucalyptus & Peppermint ScentPad (50% Eucalyptus & 50% Peppermint; double distilled essential oils). mypurmist ScentPad was specifically designed to work effectively with the steam from mypurmist to release soothing aromatic Eucalyptus and fresh Peppermint vapors for non-medicated comfort and a peaceful night's rest. At this time there are no other oils available.

mypurmist ScentPad uses the highest quality double distilled essential oils sourced from Asia. The only ingredients used are 99.9% essential oils in equal amounts of Eucalyptus Globulus and Peppermint (Mentha Arvensis) oils. The last 0.1% is 100% pure and natural beta carotene color to facilitate seeing the oil. The color is not transmitted beyond the pad so only the essential oils reach you. The ingredients and their respective ratios have been developed by mypurmist in collaboration with experts in the field and feedback from customers to provide a soothing and fresh aroma when used with mypurmist.

Steam delivers fast, natural relief from sinus congestion, colds and allergies. mypurmist ScentPad is designed to work effectively with the steam from mypurmist to release soothing aromatic Eucalyptus and fresh Peppermint vapors for non-medicated comfort and a peaceful night's rest. However, if you have questions regarding the use of essential oils for your particular condition, we suggest you consult with your physician or health care provider.

Ease of use

You can have warm natural therapeutic mist relieving your symptoms in seconds! mypurmist is a handheld device (available as cordless or plug-in), so you can use it anytime, anywhere - while watching TV, reading a book, at work, relaxing in the park, or playing a round of golf with your friends. It also has a self-cleaning mechanism so no maintenance is needed. mypurmist requires no waiting, no preparation, and no cleaning!

YES! Our new product, mypurmist free is cordless and powered by rechargeable lithium ion batteries. All you need to do is charge it, and you can enjoy up ~30 minutes of ultrapure steam therapy (typically 2 sessions). You can also purchase mypurmist handheld (plug-in), which requires an A/C power source and is tested and certified for use with both 110 volts and 220 volts so you can travel with either device anywhere in the world. mypurmist free cordless ultrapure steam inhaler is very convenient to use and can be used anytime, anywhere - while watching TV, reading a book, at work, relaxing in the park, or playing a round of golf with your friends.  However, both mypurmist devices can also be used in a car (see below).

 Yes! mypurmist free is cordless and can be used anywhere, and charged in the car. Charging would require a 12V to 110V inverter of 150 Watt capacity available at many retailers. There are several products meeting this specification. We have successfully tested "Foval 150W 3.1A Dual USB.?

mypurmist handheld (plug-in) requires using a 12V to 120V inverter of 100 Watt capacity or higher available at many retailers.  There are several products meeting this specification. We have successfully tested "Bestek 150w dual usb 3.1a." Do not use mypurmist while driving, only as a passenger.

Safety

There is no presence of boiling water in mypurmist. That is why you can turn the device upside down and not a drop of hot water will come out. This is the only steam inhaler where this is possible. It is made possible due to the patented Capillary Force Vaporizer (CFV) technology. This is one of the many reasons mypurmist is the world's most advanced steam inhaler.

mypurmist has multiple safety features built into the device. Utilizing a powerful microprocessor to monitor and adjust/stop the device as needed in order to ensure that the device provides instant fine germ-free mist at a comfortable temperature between 100-115 F with no boiling water. An automatic drying cycle also means you don't have to clean it and can get on with your day.

Yes, mypurmist handheld (plug-in) steam inhaler  makes germ-free steam by utilizing our patented instant steam technology. It makes ultrapure germ-free steam for a couple of reasons. When mypurmist dries itself after use - this occurs above the heater so that no germs can grow inside the unit. It is the reason why it is critical to let the drying cycle run its course after each session. In multiple studies performed by an independent testing institute, mypurmist achieved 99.9999% germ free result which is similar to sterilization.

Effectiveness

Yes, mypurmist is recommended by doctors around the country and received rave reviews on leading doctor shows. In addition, medical institutions like Harvard Medical School, Cleveland Clinic, National Institute of Health (NIH), Columbia University Medical Center, and Kaiser Permanente recommend use of steam for symptomatic relief. mypurmist is the world's most advanced steam inhaler utilizing patented Capillary Force Vaporizer technology previously only available in FDA cleared hospital ventilator humidifiers.

 

mypurmist relieves the inflammation and congestion of your sinuses, alleviates mucous membrane dryness; and helps keep nasal passages moist and clean.

mypurmist can provide symptomatic relief for:

Allergies

Sinusitis - sinus infections

Colds

Flu

Laryngitis

Nasal, sinus and chest congestion

Coughs

Parched or dry throat

Lessening mucus production

Discomfort from sore throat

Sinus headache

mypurmist can provide symptomatic relief for any of the above symptoms. However, for any other symptoms you can use mypurmist if you believe humidification would be useful for alleviating those symptoms. mypurmist provides the most efficient form of humidification and is very easy to use. So, if you are looking for humidification, mypurmist is very likely to be an exceptional option.

mypurmist provides symptomatic relief of allergies by washing away irritants and allergens with regular use.  For specific allergies, please consult a healthcare professional.

Humidifiers will create humidity in the entire room. Normal recommendation is to keep the room approximately 40% humid. High humidity causes mold in the room that can make your symptoms even worse. However, mypurmist is directed humidity, so it will only provide humidity where you need it and will not humidify the room. This can in turn help the inflammation and congestion that you may have because of mold allergies.

mypurmist provides directed humidification and will effectively rinse out the nasal passage. By removing an irritant quickly from the nasal passage, you will prevent congestion caused by inflammation of the passages. Using mypurmist as quickly as possible right after exposure to an irritant, including dust, is the best way to avoid inflammation and congestion.

We know that allergies or sinus infections affect the sense of smell. mypurmist will improve the symptoms of congestion due to allergies and sinus infections that may also improve the sense of smell.

If you are very congested, you may feel more stuffy after using mypurmist. This is normal as the steam is working its way in. Regular use (10-15 minutes in the morning and at night before bedtime) is highly recommended to promote normal breathing.

How to use mypurmist

You can use mypurmist as often, or as long as you like, since it is 100% natural. A full water reservoir provides approximately 30 minutes of use. Many patients will use mypurmist for 15 minutes just before sleeping for more restful sleep. For most optimal results we recommend using mypurmist once in the morning and once before bed for 10-15 minutes each. Best is for you to try different durations to see what is most optimal for you. Generally speaking using mypurmist more often will provide you the consistent benefits of humidification.

The device will always turn off on its own if you forget to turn off mypurmist. First, the mypurmist device will keep running till all the water in the device is used up after which it will go into an automatic drying cycle for 10 minutes.

NOTE: mypurmist handheld (plug-in) users - Do not unplug the unit prior to the completion of the drying cycle so as to prevent internal moisture from accumulating.

Simply press the power ON/OFF button and set the device aside. The red light will not turn on, but the drying cycle will be triggered and the unit will shut itself off automatically once it's dry. If you want to continue your session, just press the power ON button again and enjoy the steam. You do not need to wait for the 10-minute drying cycle to complete. Simply press the power ON button when you are ready! It's that easy!

The fan continues to run for 10 minutes to dry the inside of the mypurmist unit. This keeps the inside of the unit dry.

Yes, you can leave the water in the reservoir. If you do not plan to use mypurmist for two weeks and want to store it, then please have the device continue to run till all of the water in the device is used up. For mypurmist handheld (plug-in), you can also just empty out the reservoir by pouring the water out.

A red light is an indicator for "water out". To continue using mypurmist, simply add more water and press the ON button. Please see the appropriate user manual for specifics.

No, do not unplug the mypurmist handheld (plug-in) device while it is running. It is essential to let the device run the steam cycle and then run the full drying cycle before being unplugged.

You can store the unit in its storage bag when it is not being used often. Make sure to store in a safe place where it won't be damaged. It's best to store the unit after all the water is used.

Use the product where you can comfortably hold the device. You can be lying down at a slight angle (with a pillow or two).

The small amount of water in the reservoir after 20-25 min of use is normal. We do not want the unit to go completely dry - so we have the machine shut off after approximately 25 min of use.  The water from the reservoir will go through the heater the next time you use it and make the steam/mist germ free. So there is no risk in leaving the water in the reservoir. Only if you plan on not using mypurmist for two weeks, then we recommend you empty the reservoir before you store it away.

 

Typically 1 to 1.5 oz of distilled water is all that you need for a full cycle of fine soothing steam.

No. Saline and many essential oils contain minerals that will damage the device and void the warranty.

Yes, mypurmist can be used anywhere in the world. You may need to purchase a standard travel adapter for your charger (if you are using mypurmist free cordless) or for your power cord (if you are using mypurmist handheld (plug-in)).

Yes, please go to the Shop to choose your accessories. Please make sure you select the correct product, as the accessories (mask, scentpad, hands-free, charger) are different for the two different products. When you go to the Shop, first filter by product (inhaler) at the very top to ensure the correct accessories are ordered.

mypurmist has a toggle to control the temperature in a comfortable 100-115 F range. Please see the appropriate user manual for specifics.

Cleaning

We suggest wiping down the outside of the product with a dry cloth before storing for longer periods of time. If the outside of your mypurmist gets dirty, use a warm damp cloth dipped in soapy water to gently wipe the outside of the unit. Do not submerge your mypurmist in water. To prevent germs from spreading, wipe masks down with warm soapy water and dry before storing. We recommend that everyone that uses mypurmist have his or her own mask. Be sure to drain all of the water out of your mypurmist and wait until it has run through the automatic drying cycle before storing. This helps to prevent mold growth on the inside of the unit.

No, there is no cleaning required after every use.  Just be sure to let the fan run until it shuts off after every use till the inside of the unit dries out.  The only thing you should clean is the mask, which should be hand-washed with warm water and soap.

No. Do not put the unit in water or under running water at any time.

No. Your latex-free medical grade mask should only be hand washed with warm water and soap.

Bluetooth and mobile app

No faqs available for this category

Other Remedies - A Comparison

"92% of mypurmistusers could breathe better and sleep better."

"61 - 75% of mypurmist users no longer use or use less of humidifiers, saline sprays or drops, Neti-Pot, OTC drugs, Rx drugs and herbal/natural remedies."

- mypurmist User Survey, February 2017 (N=1503)

 

mypurmist® reinvents steam therapy utilizing breakthrough patented Capillary Force Vaporizer (CFV) hospital technology*. mypurmist provides instant, targeted, and directed 100% humidity right where you need it and nowhere else, providing superb relief from inflammation and congestion caused by allergies, sinus infections, the common cold, and flu. Steam is a doctor recommended natural decongestant used by millions and mypurmist is the world's most advanced steam inhaler making steam delivery effective, safe, and easy. mypurmistis 100% natural drug-free solution to all your sinus and upper respiratory symptoms. mypurmist sets a new standard for effectiveness, safety, purity, convenience, and ease of use. mypurmist provides instant fine mist that penetrates deep into your sinuses, nose, and throat effectively washing away irritants and allergens.

 

There are two mypurmist products available: mypurmist free, which is a cordless ultrapure steam inhaler and mypurmist handheld (plug-in).

 

*CFV technology as used in FDA-cleared PARI Hydrate Omni humidifiers for hospital ventilator therapy.

No. While a room humidifier adds moisture to a room by releasing mist into the air, mypurmist provides warm, direct humidification to the sinuses, which thins mucus so you can breathe easier and in comfort. Or inhale through the mouth to bring soothing warm mist to the throat to calm a cough or other upper respiratory conditions. Most humidifiers have to be cleaned regularly and steam humidifiers always have unsafe scalding hot water. mypurmist on the other hand has no boiling water and is germ free (for mypurmist handheld (plug-in) or is germ free, allergen free, and pollutant free (for mypurmist free cordless ultrapure).

 

"72% of mypurmist users no longer use or use less of humidifiers." mypurmist User Survey, February 2017 (N=1503)

Nasal irrigation is very uncomfortable and many users also experience a gag reflex. It expels the mucus and is useful only for the nasal passage. mypurmist on the other hand is very soothing and melts away the mucus while keeping your nasal passages moist and clean.  mypurmist is easy to use, is instantly ready whenever you are - requires no waiting, no preparation and no cleanup. It is also germ free (for mypurmist handheld (plug-in) or is germ free, allergen free, and pollutant free (for mypurmist free cordless ultrapure).

 mypurmist is very soothing and comfortable. With regular use you will be able to breathe easier and sleep better. Over time you will be able to determine how to adjust other therapies including neti-pot and/or decreasing the need for sinus medications (please consult a healthcare professional).

 

"92% of mypurmist users could breathe better and sleep better."

"75% of mypurmist users no longer use or use less of Neti-Pot."

mypurmist User Survey, February 2017 (N=1503).

 

Unlike other steam inhalers, mypurmist reinvents steam therapy utilizing breakthrough patented Capillary Force Vaporizer (CFV) hospital technology*. mypurmist is the world's most advanced steam inhaler setting a new standard for effectiveness, safety, purity, convenience, and ease of use. mypurmist  provides instant, targeted, and directed 100% humidity right where and when you need it (and nowhere else) without the presence of boiling water. mypurmist allows the user to adjust the temperature to their liking within a comfortable range of 100 to 115F. mypurmist provides superb relief from inflammation and congestion caused by allergies, sinus infections, the common cold, and flu. 

There are two mypurmist products available: mypurmist free, which is a cordless ultrapure steam inhaler and mypurmist handheld (plug-in).

 

*CFV technology as used in FDA-cleared PARI Hydrate Omni humidifiers for hospital ventilator therapy.

 

Drugs can leave you drowsy or have side effects. Many users of mypurmisthave told us that they are able to reduce and often stop the use of other therapies for symptom relief. mypurmistis a 100% natural, drug-free solution to managing your symptoms (please consult your healthcare professional regarding use of drugs).

 

"92% of mypurmistusers could breathe better and sleep better"

"70% of mypurmist users no longer use or use less of OTC and 61% no longer use or use less of prescription drugs."

-       mypurmist User Survey, February 2017 (N=1503)

Warranty, Returns & Shipping

 You have nothing to lose in trying any mypurmist device. We are happy to offer a 60-day, 100% money back guarantee on any mypurmistdevice.

If after using mypurmist for at least 30 days and no more than 60 days, you are not 100% satisfied with your mypurmist device, we will refund the full product price, and provide a return label for you to ship it back to us at no cost to you.

 

Simply email us at customersupport@mypurmist.com or call 1-855-697-8764 (1-855-MYPURMIST) Mon-Fri 8:00am-8:00pm EST and Sat 9:30am-5:30pm EST (calls returned within 1 business day) and we will set you up for a return and provide an RA number.

If you choose to return mypurmist before you've used the unit for at least 30 days then we will still gladly refund your full purchase price, but the cost of return shipping is your responsibility. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. mypurmist does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Triple Guarantee ONLY applies to purchases made directly through mypurmist (either on mypurmist.com or via phone from mypurmist) and for any mypurmist device. Upon return, credit will be applied back to your original card.

 

Please note that mypurmist does not permit the return of or offer refunds for:

-  Products purchased from a third party. Immediate refund may be available by returning your mypurmist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.

-  Any accessories that have been opened.

-  mypurmist devices purchased more than 60 days prior unless specific specials extended this period.

-  Products returned without a valid itemized receipt.

-  Shipping charges or return labels for accessories

At mypurmist we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications.

Any mypurmist device comes with a standard one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product.

We recommend using mypurmist ultrapure sterile water available in a box of 20 refills good for 40 sessions. Every mypurmist ultrapure sterile water refill is packaged in a sealed container guaranteeing superior, long-term performance of your device, while providing convenience and portability.

With mypurmist handheld (plug-in), you can use distilled water that can be purchased at any local store and still maintain the warranty. This will still provide you germ free mist.

Using any additives in the water reservoir, any other liquid or water with minerals (e.g. bottled, purified or boiled water) will damage the device and will void the warranty.

If a warranty claim is valid, we will replace the product at no cost to you. We will pay for shipping to get the defective unit back for testing** and will also pay for shipping to send the device back to you after repair or with a new replacement as appropriate.

Please contact us at TechSupport@mypurmist.com for fastest service (emails responded to in 3 hours or less). Or call us at 1-866-925-6710 Mon-Fri 8am-8pm EST, Sat 9:30am-5:30pm EST (calls returned within 1 business day). Retain your receipt to prove warranty. This warranty gives you specific legal rights, as well as other rights that may vary from state to state.

* Only available to addresses in the 48 contiguous states of the U.S.

** Customers outside the 48 contiguous states of U.S. must return the malfunctioning device at their own cost and are responsible for the shipping cost of the replacement unit. mypurmist is not responsible for duty and customs fees.

Troubleshooting

Your device is working properly. Each time after the device is turned OFF, a fan will run for 10 min to dry all the internal parts of the device. The red light will only come on if the water needs to be refilled. Whether your session is 10, 15, or 25 minutes long the fan will always dry the device after you are finished. mypurmist was designed to make your steaming experience convenient and seamlessly integrated into your life!

If your mypurmist system is not working, please contact us at TechSupport@mypurmist.com for fastest service (emails responded to in 3 hours or less excluding weekends). Or call us at 1-866-925-6710 Mon-Fri 8am-8pm EST and Saturdays 9:30am-5:30PM EST (calls returned within 1 business day excluding weekends).

Please make sure the power cord is properly inserted into the white power supply box on one end and is in a working outlet in the other end. Do you see a green light on the power supply box? If so, then the device should work. If it still does not, please contact us at TechSupport@mypurmist.com for fastest service (emails responded to in 3 hours or less excluding weekends). Or call us at 1-866-925-6710 Mon-Fri 8am-8pm EST and Saturdays 9:30am-5:30PM EST (calls returned within 1 business day excluding weekends).

 The steady red light is an indicator for water out. However, at times a red light may come prematurely. In such cases the water level may need to be adjusted (add water) or the device needs to be reset. Do not refrigerate the water used in the device.

 Step 1: Make sure you do not refrigerate the water used in the device. Check to make sure you put enough water in. Wait 30 seconds and turn on the unit again.

Step 2: If the red light comes on again within few minutes please reset the device by unplugging and re-plugging it and quickly pressing the ON button. You do not have to wait for the fan to stop (which is 10 min) before trying to turn it on again. If it still persistently keeps going to red, please contact us at TechSupport@mypurmist.com for fastest service (emails responded to in 3 hours or less excluding weekends). Or call us at 1-866-925-6710 Mon-Fri 8am-8pm EST and Sat 9:30am-5:30PM EST (calls returned within 1 business day).

The flashing red light means that you will have to wait 30 seconds for the unit to come back on, as it's cooling down. This is the top light.

This means that the mypurmist system is not working. Please contact us at TechSupport@mypurmist.com for fastest service (emails responded to in 3 hours or less). Or call us at 1-866-925-6710 Mon-Fri 9am-5pm PST (calls returned within 1-2 business days).

Cost, Reimbursement, Availability

mypurmist could be eligible for reimbursement using the code E0605 for a vaporizer. Please check with your insurance company. In addition, if you have a health savings account (HSA), you can get a prescription from your doctor and claim it as an HSA expense.

mypurmist handheld (plug-in) comes with FREE Shipping + FREE Returns under our 100% Risk Free 60 Day Triple Guarantee. mypurmist handheld (plug-in) is priced at $149.95 and includes the mypurmist handheld (plug-in) steam inhaler, 1 adult mask, a 9.5 oz. bottle of MyPurFill distilled water; good for 12 sessions, and a storage bag.


Couldn't find what you are looking for? Get in touch with us.

Do you have a question and cannot find the appropriate answer? Fill out the form below and click on the submit button. Someone will be in contact with you. You can also call us at (800) 313-9867.

  1. Enter the numbers and/or text that appears in the box below